Frequently Asked Questions

What is a funeral?

A funeral is a ceremony for your loved one prior to burial or cremation.  A funeral gives the opportunity for family and friends to gather and remember their loved one, share cherished memories and celebrate their life.  A funeral is important in the healing process.

What type of service should I have?

The type of service is a personal choice if no pre-arrangements have been made. Services may be held in a funeral home, place of worship or other venue.  There are different service options, ranging from traditional religious, non-traditional, or military service. Our funeral director will assist in making tht

Can I personalize a funeral?

Yes, you can. There is no right or wrong way to remember the life of your loved one.

Do we need to have an obituary notice and what is included in one?

It is recommended that an obituary be published in the newspaper and on our website. The written obituary provides basic information regarding the service. Our web obituary includes more personalized, biographical information.

Who are Funeral Directors and what do they do?

The Funeral Director assists the family in making funeral arrangements, which include care and preparation of your loved one, completion of all necessary documents and all other details concerning serving the family.

What happens if the death occurs in the middle of the night or on the weekend?

We are here to help, funeral directors are available 24 hours a day, 7 days a week, and 365 days a year.

What if a death occurs away from my home town?

We are here to help, we can arrange to have the remains transported home from anywhere in the world.  We will assume responsibility and make the proper arrangements to have the remains return to the community.

What is embalming and what purpose does it serve?

Embalming sanitizes and preserves the body; it also slows down the decomposition process and enhances the appearance of the body.  Embalming allows the time necessary for the family to arrange the funeral service.  It also provides the opportunity of having an open  casket viewing.

Do I need to have an embalming?

It depends.  Some religions forbid embalming.  However, if an open casket viewing is desired, embalming would be necessary.  Some countries require embalming by law in order for your loved one to leave or enter the country.  If it is not against your religious custom, embalming is recommended when an extended time between death and burial or cremation takes place.

How much does a funeral cost?

The cost of the funeral varies depending on the options selected.   The cost includes all professional services, transportation of your loved one, embalming, other body preparations, the use of a facility for the ceremony, the purchase of a casket,urn and out container.  Other cost could include flowers, register package, dvd, obituary publication and certified copies of the death certificate.

Why are funerals so expensive?

Funerals are time and labor intensive.  The cost of a funeral goes beyond merchandise such as casket and vault, it includes the funeral director making the necessary arrangements, filling out forms, and dealing with all the people involved in the death.  A funeral director works an average of 40 hours per funeral.   Funeral homes are a 24 hour operation.  

What do I do if I am not satisfied with the way a funeral was handled?

Speaking personally to the funeral director would be the better approach.  However, funeral services in the United States are regulated by the Federal Trade Commission. They can be reached by telephone at 1-877-FTC-HELP (382-4357) or you can fill out a form online at www.ftc.gov.  In Canada, funeral services are regulated provincially and this information can be found on the Canadian Consumer Information website at www.consumerinformation.ca